Shipping and Returns

Return For Exchange

We gladly accept an exchange of an unworn item within 7 business days of purchase. The item must be in the original condition, including tags. Customers will be responsible for shipping and handling charges and must include a reply paid package.

If the package does not reach us safely we will not be able to complete the exchange so you may want to send it as registered or express post.

All items are inspected to ensure they are not damaged prior to packaging and posting. In the event that a fault or damage to your purchase is overlooked during dispatch, Blues Child will happily exchange or refund your purchase (including postage costs) providing it is returned in original packaging with tags attached-and is unworn and unwashed. Please notify Blues Child within 7 days of purchase should your items be damaged or otherwise faulty.

Sale Items

Please be aware, we do not offer exchanges on any sale items. Please choose carefully before making purchase.

Shipping/Dispatch

If the items you have ordered are in stock they will be shipped to you within 48 hours (excluding weekends and Public Holidays) of receiving your payment.

Please check your order carefully before placing it.

Costing

Australian Wide:

Flat Shipping Rate $10.00

International - Customs/Import Taxes

Please contact your local customs office for this information. International customers are responsible for the customs rates within their own country. We will declare invoice amounts on your shipment.

We ship worldwide. If your country is not listed at the checkout, please email us at blueschild4kids@gmail.com and we will consider adding your country to the list.

Privacy

At Blues Child your privacy is paramount. We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. We are committed to safeguarding your personal information securely and carefully.

Blues Child is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.

Why we collect information

We collect information for a number of reasons including:

  • To deliver products or services to you
  • To better understand your requirements and preferences
  • Improve our service
  • Provide offers that are of greater interest or benefit to you

How we collect this information

We collect information in the following ways:

  • When you order goods or services
  • If you pre-order products or services

What we collect

The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.

  • Name
  • Address
  • Delivery address
  • Phone number
  • Email address
  • Transaction information